We want you to be completely happy with every purchase from AugustitisShop.com. If something isn’t right, please contact us so we can make it right.

1. Refund Window

You may request a refund within 30 days of the delivery date. Contact us within this period to initiate your request. For orders shipped outside the U.S., we will assist with defective or unwanted items within 60 days of delivery.

2. Satisfaction Guarantee

We stand behind our products. If you receive a wrong, damaged, or faulty item, or an item that does not match your order, we will work with you to resolve the issue. The same applies if the size is incorrect or if your order is lost in transit.

3. Wrong, Damaged, or Faulty Items

We will help if your item arrives with any of the following issues:

• It does not match the description on our site (wrong item, wrong material, wrong size).
• It is torn, dirty, wet, or has fabric defects.
• Printed graphics are blurred, misplaced, or show visible flaws.
• The print peels or cracks after the first wash.

Contact us within 30 days of delivery for assistance. After this period, we cannot process claims for these cases.

Please provide:

• Your order number and shipping details.
• A photo of the packaging label.
• Photos of the item and its size tag or neck label.
• Close-up images showing the specific damage or discrepancy.

If your order includes multiple items, please photograph or video all items side by side on a flat surface.

Once we confirm the issue, we will refund the amount directly to the payment method you used.

4. Wrong Size Items

If the item you received is more than 1.5 inches (approx. 3.8 cm) different from our size guide, we will help you resolve it.

To proceed, please provide within 30 days of receiving your order:

• Your order number and shipping details.
• Photos of the item and its size tag or neck label.
• Photos showing the actual measurements (width and length) using a measuring tape.
• For multiple items, place all items side by side in photos or videos.

After we verify that the measurements differ by more than 1.5 inches from our size guide and the item is unused, we will issue a refund.

5. Lost Orders

If your shipment is lost in transit:

• Once tracking shows your package has been delivered, we send a confirmation email.
• Please check your mailbox, any delivery lockers, ask your neighbors, and contact your local post office to ensure the package isn’t held elsewhere.
• If you still have not received it, contact us within 30 days of the delivery date.

Please provide:

• Your order number.
• Confirmation of your shipping address.
• Proof from your local post office that you have not received the package.

After receiving this information, we will refund your payment method. We cannot process claims for lost packages after 30 days from delivery.

6. Order Cancellations

You have 4 hours after completing your purchase to cancel your order. Submit a cancellation request within this window, and we will cancel the order and refund your payment. After 4 hours, we are unable to cancel or modify orders.

If you have any questions or need support regarding our refund policy, please reach out to us:

• Email: [email protected]
• Phone: +1 956 823 9489
• Address: 433 Treles Dr, Madison, MS 39110, US