We want you to be completely happy with every purchase from AugustitisShop.com. If something isn’t right, please contact us so we can make it right.
You may request a refund within 30 days of the delivery date. Contact us within this period to initiate your request. For orders shipped outside the U.S., we will assist with defective or unwanted items within 60 days of delivery.
We stand behind our products. If you receive a wrong, damaged, or faulty item, or an item that does not match your order, we will work with you to resolve the issue. The same applies if the size is incorrect or if your order is lost in transit.
We will help if your item arrives with any of the following issues:
Contact us within 30 days of delivery for assistance. After this period, we cannot process claims for these cases.
Please provide:
If your order includes multiple items, please photograph or video all items side by side on a flat surface.
Once we confirm the issue, we will refund the amount directly to the payment method you used.
If the item you received is more than 1.5 inches (approx. 3.8 cm) different from our size guide, we will help you resolve it.
To proceed, please provide within 30 days of receiving your order:
After we verify that the measurements differ by more than 1.5 inches from our size guide and the item is unused, we will issue a refund.
If your shipment is lost in transit:
Please provide:
After receiving this information, we will refund your payment method. We cannot process claims for lost packages after 30 days from delivery.
You have 4 hours after completing your purchase to cancel your order. Submit a cancellation request within this window, and we will cancel the order and refund your payment. After 4 hours, we are unable to cancel or modify orders.
If you have any questions or need support regarding our refund policy, please reach out to us: