| Country of Application |
United States
|
| Returns & Exchanges | We accept returns for both defective and non‑defective items and allow exchanges |
| Product Condition | Items must be new or only slightly used |
| Return Window | 30 days from the date of delivery |
| Restocking Fee | None |
| Refund Processing Time | Up to 30 days from the date of delivery |
| Return Method | By mail. We provide a return label in your package or via email, depending on your request |
| Currency | USD |
| Extend Return Period |
We do not currently offer an extended return window
|
1. Eligible Return Reasons
We accept returns and exchanges under the following circumstances:
a. Wrong, Damaged, or Faulty Items
You may request a return, refund, or replacement if:
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You received the wrong product.
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The product does not match the description on our website.
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The item arrives damaged during production or shipping.
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The fabric is torn, stained, wet, or otherwise defective.
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Printed designs are blurred, misaligned, peeling, or visibly flawed.
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The product develops a print defect after the first wash due to a manufacturing issue.
b. Incorrect Size
You may request a return or exchange if the actual product measurements differ by more than 1.5 inches from the size guide published on our website.
c. Non-Defective Returns
We also accept returns and exchanges for non-defective items within 30 days of delivery.
Examples include:
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Change of mind.
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Ordered the wrong size.
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Product does not fit as expected.
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Product no longer needed.
The item must remain new or only slightly used and meet the eligibility requirements described below.
2. Eligibility Requirements
To qualify for a return or exchange:
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The request must be submitted within 30 days of delivery.
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The item must be new or only slightly used.
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Original packaging should be retained whenever possible.
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All applicable labels and tags must remain attached.
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The item must not show excessive wear, damage caused by misuse, or unauthorized modifications.
3. How to Request a Return or Exchange
Step 1: Contact Us
Or submit a request through our Contact Us page.
Please include:
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Order number.
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Description of the issue.
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Photos showing the item and packaging.
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Additional supporting information if requested.
Step 2: Verification
Our support team will review the information provided and determine whether the item qualifies for a return, refund, exchange, or replacement.
Step 3: Resolution
Once approved, we will:
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Issue a refund to the original payment method; or
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Send a replacement item; or
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Process an exchange.
Approved replacements will typically be shipped within 7 business days.
4. Refunds
Refunds are issued to the original payment method used during checkout.
Once approved, refunds may take several business days to appear depending on your payment provider.
The maximum processing period is 30 days from approval of the return request.
5. Important Notes
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Returns sent without prior authorization may be delayed or rejected.
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We reserve the right to request additional photos or information when necessary.
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Replacement items must be of equal or greater value. Customers are responsible for any price difference when selecting a higher-value replacement.
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Certain promotional, personalized, or customized products may be subject to additional restrictions if permitted by applicable law.
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Contact Information
Phone: +1 956 823 9489
Address: 433 Treles Dr, Madison, MS 39110, US
